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Return Policy

For the Return of Products you may see the following Terms (Part of the Terms and Conditions of Use):

5.6 Right of withdrawal for contracts concluded in distance (Law 2251/1994) - Product returns

You retain the right to return Products purchased from the e-shop within fourteen (14) calendar days of receiving them, in accordance with Article 3(e) of Law2251/1994.You can return Products directly to the Company's main store (in Halandri, Attica, at 23 Tzavella Str.,GR-15231), or send them to the same address at your own expense. With regard to online orders, before returning Products, you can contact the Company's Customer Service Department either by phone(+30 210 7622020), or via e-mail at: sales@nobacco.gr. Specifically, you retain the above right to return a Product you purchased from the e-shop without being required to state the reasons, under the following terms and conditions:

(a) You are entitled to withdraw from the sale (hereinafter "withdrawal") within a period of fourteen (14) calendar days from the date the Product was delivered. In the event that you have ordered a number of items as part of one order but these were delivered separately, the above period begins from the date the last Product was received.

(b) The withdrawal is without reason and you are required to return the Product exactly in the condition in which you received it. Specifically, the returned Product must not have been used; it must be in "as new" condition, just as it was before its sale, with all of its original packaging (box, nylon wrapping, foam, etc.), which should not be torn or worn/damaged, and with all of the contents of the original package enclosed (instruction leaflets, specifications and warranties, connection cables, etc.).In addition, for a returned Product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the Product and whose particulars appear on the purchase document.

(c) The returned Product will only be accepted if you first pay any amount the Company has been charged for shipping the Product to you and the expenses related to its return.

(d) The withdrawal statement is made in writing by filling out the related form here and sending it 
i) either to the Company's postal address as listed above, 
ii) or by fax to (+30)2106715397, 
iii) or to the e-mail address, sales@nobacco.gr.
The Company is required to acknowledge receipt of the withdrawal statement in writing as soon as it receives it.

(e) You are required to return the Product within fourteen (14) calendar days from the day upon which you notified us of the withdrawal and that we demonstrably were made aware of it. Returns are made to the Company's main store (in Halandri, Attica, at 23 Tzavella Str.,GR-15231).If you prefer, we can pick up the item to be returned from you, at your expense.

(f) Following the withdrawal statement, we are required to refund the amount we received from you for the returned Product. The price of the Product will be refunded to you no later than the same period of fourteen (14) calendar days from the date we were demonstrably notified of your withdrawal.

(g) A product sold with an additional gift must be returned with the gift; otherwise the value of the gift will be deducted from the refund amount.

(h) The right of withdrawal, the conditions thereof and its exercise are also governed by the provisions of Law 2251/1994, as in force from time to time, and any other (present or future) applicable legislation. 


5.7 Exceptions to the Right of Withdrawal

Exceptions to your right to withdraw, as outlined above, include but are not limited to:

(a) Cases in which the price of the Products has been paid at a physical Company store and the Products have also been received from a physical Company store, since such a sale would not be considered a distance sale and is therefore not subject to the protective provisions of Law 2251/1994.

(b) Products which may not be returned for reasons of health protection or hygiene, and which have been unsealed upon delivery. This class of Products expressly and without exception includes the e-cigarette liquid refills, the return of which the Company will not accept once they have been delivered to you. 

(c) Exceptions to the right of withdrawal, the conditions thereof and its exercise are governed by the provisions of Article 3(12) of Law 2251/1994, as in force from time to time, and any other (present or future) applicable legislation. 

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