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Frequently Asked Questions

Nobacco does not provide any kind of guarantee or assurance that its products are harmless to the human organism and does not declare, advertise or suggest that the use of its Products and in general vaping products are reduced health risk products or can be used as a smoking cessation method.

Based on published research in scientific world-class journals:

  • The effect of electronic cigarettes in lung function is so small and so short that it is considered "clinically insignificant". (Research FAME Lab, University of Thessaly, 2011)
  • Nicotine absorption from the body is two to three times lower than in traditional cigarettes. (Research: C. Bullen, H. McRobbie, S. Thornley, M. Glover, R. Lin, M. Laugesen, 2010)

 

No. Electronic cigarette is an alternative to smoking and not a method to quit smoking. If you wonder why anyone chooses vaping does not return to smoking, you have to try it.

Some of the biggest and most known differences between traditional and electronic cigarettes are:

  • Traditional cigarette contains tobacco and 4000 other substances and its function is based on burning tobacco and other materials. E-cig contains only 5 substances and its function is based on vaporization of the liquid that is contained in an atomizer.
  • Traditional cigarette produces smoke, has tar, carbon monoxide and 250 harmful chemicals. The electronic cigarette produces vapor only and not smoke.
  • Traditional cigarette smoke leaves someone smelling like an ashtray, they produce ash and trash whereas electronic cigarette have many different e-liquid flavors that don’t smell at all like an ashtray and in most cases they have a very pleasant odor. Moreover electronic cigarette don’t require a lighter to function and no ashtrays.
  • Traditional cigarette smoking is a very expensive habit, while with electronic cigarette someone can save up to 60%, without leaving the enjoyment of his habit. Traditional cigarettes are accused for smelly clothes, yellow teeth, yellow smelly fingers whereas electronic cigarettes just don’t.

 

Buying products from certified companies in the field of electronic cigarette. All member companies of the Greek Federation of Electronic Cigarette Industry (SEEIT) are bound to distribute only tested products, which shall detail their chemical composition.

Make your choice, only after being properly informed.

NOBACCO Electronic Cigarette E-Liquids contain only 5 ingredients, USP propylene glycol, USP vegetable glycerin, distilled water, flavorings and nicotine (only if desired).

NOBACCO E-liquids have been extensively examined and also have been toxically analyzed. None of the ingredients are considered to be carcinogen.

All aspects of the product have been certified by CE& ROHS

Nicotine is an alkaloid (a substance with a basic charge) found in the nightshade family plants. Tomatoes, potatoes, red and green peppers, eggplants are examples of the nightshade family. The primary commercial source of nicotine is by extraction from the dried leaves of tobacco plant. When absorbed in small quantities, either from cigarettes or cigars or from electronic cigarettes, nicotine can cause raised alertness, feelings of euphoria, serenity, wellness and a sensation of being relaxed.

The results of nicotine's absorption can last from several minutes to several hours. Nowadays, the available bibliography indicates that nicotine in autonomous form does not promote the development of cancer in healthy tissue and has no mutagenic properties. So, nicotine itself is not carcinogenic. Please note, that NOBACCO also provides e-liquids with zero nicotine.

It depends on how often you vape. If you vape often you will need to re-fill your atomizer more. Generally one “ml” of e-liquid is equivalent to approximately 8-10 traditional cigarettes. So a bottle of 20ml e-liquid is equivalent to 10 packets of traditional cigarettes (packet of 20 cigarettes).


Vype ePen FAQ

Consumers have different vaping behaviour. Some people like a lot of vapour, for others it is less important. Vype ePen has the flexibility to allow consumers to customise their experience, at any moment, simply at the touch of a button.

There are two components to the user experience, other than flavour – the amount of nicotine and the volume of vapour. The choice of power allows the user to control their experience, simply at the touch of a button. More power will mean more nicotine because you will be vaporising more of the liquid.

A fully charged ePen should last you all day but this will depend on your usage/vaping behaviour.

Vype ePen has been ergonomically designed to feel comfortable in the hand. To make this possible we have used a lightweight plastic with a tactile, soft-touch finish.

Vype ePen meets high quality standards; we have tested the ePen materials to food contact standards to ensure no contamination from compounds such as BPA.

The eLiquids do not contain dyes, and the dyes used in the ePen materials are suitable for food contact applications.

You can clean the Vype ePen with a dry cloth because you should always ensure you avoid getting any liquid near the battery. Additionally, you can use baby wipes to clean off any dirt from the tip.

If your product is shown to be faulty within six months of purchase we will replace it.

If you hold your ePen up to the light it may be easier or you could briefly remove the top to check the eliquid level in your cap.

We recommend that you don’t vape through the cartridge. It’s designed to be no spill but there is a risk it could leak if you draw strongly enough.

Be assured, we have designed ePen (and eStick) with multiple layers of safety features. Over-voltage is included so that you won’t get shocked from our devices. Over-heating and over temperature protection prevents the devices catching fire or exploding, and a timed cut-off means you can’t overcharge our devices. Note: Neither ePen nor any other e-cigarette should be charged in the vicinity of compressed gases e.g. oxygen.

Our ad targets adult vapers only and our sophisticated colour range is designed to appeal to adult preferences. For adult vapers ePen is simple to use. That’s the point of our ad, showing how easy it is for adult hands to change a cartridge.

We disagree – switching is a choice smokers may make for many reasons. In any case, we believe our ad clearly shows that adult vapers who use Vype ePen will find it easy to switch flavour refills.

See above. Please refer to the user guide in your starter pack. When you press one of the voltage buttons and the indicator light on your Vype ePen is white, it is fully charged.

Vype ePen comes partly charged but we recommend you fully charge your pack before first use (approximately 2 hours). The battery is only partly charged because we want you to have a brand new battery when you get your new Vype ePen. For optimal performance, your Vype ePen should be fully charged before first use. Please refer to the user guide in your starter pack. When you press one of the voltage buttons and the indicator light on your Vype ePen is white, it is fully charged.

You need to screw the cap onto the battery tightly enough to hold it but do not over-tighten.

We have designed in the need to click one of the buttons 3 times rapidly for two reasons – to ensure your ePen doesn’t turn itself on while it’s in your pocket or bag for example, and as a way to enhance child safety.

If you press one of the buttons and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press one of the power buttons three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.

When you take a puff you activate the battery in your Vype ePen which heats an element that causes the e-liquid to be vaporised. That process makes a sound. It is quite normal and is common to all devices in all formats.

If you press one of the voltage buttons and your Vype ePen shows an amber light or flashes red, you need to recharge. Also, if your Vype ePen Cap still contains eLiquid but is not producing any vapour, your battery may need recharging.

Although your Vype ePen has a number of safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 2 hours.

If either of the power control buttons is pressed for more than 8 seconds, the light on the pen will flash and the Vype ePen will shut down. To restart the Vype ePen rapidly click either of the buttons 3 times. If both the buttons are pressed at the same time, the Vype ePen won’t work.

The Vype ePen battery device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 650 mAh.

The coil resistance is approximately 2.8 Ω.

Each Vype ePen cap delivers approximately 360 puffs in laboratory testing using the lower power/voltage button and 300 puffs using the higher power/voltage button. But the number of puffs depends upon your vaping behaviour.

How long the Vype ePen cap lasts is dependent upon how often you use it, though you will tend to get more puffs if you only use the lower power button.

On low power/single button you can expect an ePen cap to last around 360 puffs. On high power/double button it is likely to be more like 300 puffs. The high power button delivers approximately 25% more power to the heater than the low power button and therefore vaporises more liquid.

We’ve taken time to create the right flavours for you. We listened to more than 2,000 vapers and smokers, worked with top flavour experts and scientists to create a flavour range that we hope will exceed your expectations. We started out with 3 flavours in regulaer ePen caps, Blended Tobacco, Crisp Mint and Dark Cherry and 3 more in vPro Range, Master Blend, crushed Mint & Wild Berries.

Blended Tobacco is available in 6mg/ml and 0mg/ml. Crisp Mint is available in 6mg/ml. Dark cherry is available in 6mg/ml. vPro Master Blend, Crushed Mint and Wild Berries are available in 18mg/ml.

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vype ePen device to offer a satisfying vapour experience.

The ePen refills/caps contain both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour (in terms of mouth feel/ mouthful of vapour and visible exhaled vapour) If pushed: the approximate balance of VG:PG is 2:1.

The amount someone takes is different to the strength of the cartridge - users can control the amount by the way they use the product throughout the day, simply at the touch of a button. The strength also affects the flavour. But we keep our flavour range and strength under review, based on consumer feedback.

No nicotine product can be described as absolutely safe. Each flavour we select has been subjected to a rigorous testing regime. Each one is screened, and tested to replicate consumer use, and we analyse what is in the vapour that is inhaled. Any ingredients that do not pass our toxicological safety assessment are rejected. Vype ePen caps carry the quality hallmark, ‘tested for vapour quality’. Behind it our team of over 50 scientists working in our state-ofthe- art research and development facilities in the UK have rigorously tested the quality of Vype vapour to bring you purity, taste and consistency with every puff.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

In fact the cherry flavour is of food grade & the colour comes from the flavouring. It’s also passed our testing regime too.

The colour is caused by the flavouring ingredients which have been through all our analytical testing.

No they won’t, the Vype ePen refills/caps have been designed specifically to fit Vype ePen.

Yes, the no-spill design of the Vype ePen caps means you can remove it to change flavours. No e-liquid will leak out. And you can reinsert that refill/cap when you choose.

Try pushing the Refill Cap (cartridge) firmly onto the ePen before screwing it on.

Each Vype ePen cap contains 1.5ml of Vype eLiquid.

The Vype ePen cannot be refilled, our no-spill Caps make it easy to switch flavours on the go. You can even switch to a new flavour before you’ve finished your current one, which makes it easy to switch flavours throughout the day.

Is the refill cap screwed on tightly to the ePen? Has the Refill Cap been damaged in any way? Please do not use.

We’re very sorry about that, when did this happen? If you haven’t already, please rinse your mouth out with plenty of water. Did you experience any adverse effects? If you are worried please contact a Healthcare Professional. (care line personnel to note details as per Adverse events process).

Please wash it off immediately with plenty of soap and water. If you are worried please contact a Healthcare Professional.

We’re sorry to hear that. This could be a manufacturing issue of under-filling. We will be happy to send out a replacement.

Please do not open the blister pack and return to us with details of where and when you purchased it. We will be happy to send out a replacement.

This is normal and is part of the design of the ePen Refill Cap.

They have the Wheelie bin symbol (Waste Electrical and Electronic Equipment WEEE) which indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling and not in general waste. So basically the electrical waste at the local recycling centrer.


Vype eStick Maxx FAQ

1.First ensure your Vype eStick Maxx device is fully charged.
2.Remove the cartridge from the blister pack.
3.Remove the protective rubber caps from both ends of the cartridge.
4.Firmly screw the cartridge onto the device.
5.Enjoy vaping by simply puffing on your Vype eStick Maxx.

To get the most from your Vype eStick Maxx, please follow the instructions for use as stated on the information leaflet:

1.Only charge your Vype eStick Maxx device with the charging accessories provided in the starter kit.
2.Only use your Vype eStick Maxx device with Vype eStick Maxx cartridges.
3.The build-up of dirt inside your Vype eStick Maxx device may reduce performance and disrupt normal charging. To minimise this, check and if necessary wipe the battery connector clean with a dry cloth.
4.Keep Vype products dry. Precipitation, humidity or moisture can corrode electronic circuits.
5.The recommended storage temperature for Vype products is between 0-25°C.
Do not use e-cigarette when you, or anyone in the vicinity is using oxygen.

eStick Maxx has the Wheelie bin symbol (Waste Electrical and Electronic Equipment WEEE) which indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling and not in general waste. So basically the electrical waste at the local recycling centrer.

Your Vype eStick Maxx device contains a lithium-ion polymer battery. Full battery charge from full discharge in around 1 hour for fast charge.

1.Your Vype eStick Maxx device needs to be charged when the battery runs out of power and flashes ten times.
2.To recharge your battery, screw device into the USB charger supplied in your Vype eStick Maxx kit, and plug it into a USB port.
3.When charging, the LED light of your Vype eStick Maxx device will be on.
4.When fully charged, the LED light flashes twenty times and turns off automatically.
5.For optimal performance, please keep your e-cigarette fully charged when in use.

Your Vype eStick Maxx battery may run out of charge before the Vype eStick Maxx cartridge is finished so don’t automatically discard the cartridge when charging the battery as there may still be e-liquid in it.

All vapers have a unique personal vaping behaviour which will affect how long their puff lasts. The simulated puffing regime we use in our laboratory for evaluation assumes a 3 second puff.

No, the Vype eStick Maxx is puff activated and will start working once you take a puff on the cartridge end of the device.

No, the Vype eStick Maxx cartridge is not designed for refilling.

We have developed the following flavours for use with Vype eStick Maxx devices: Toasted Tobacco and Cool Spearmint, both in 18mg/ml nicotine concentration.

The Vype eStick Maxx device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 280 mAh (For comparison, the rest of the Vype portfolio has the following battery capacities- eStick: 90 mAh stick).

No, the power on the Vype eStick Maxx device has been optimally set for you.

The coil resistance is approximately 1.8 Ω.

Number of puffs depends on your puff duration, in lab tests we have tested on 3 seconds puffs. Each Vype eStick Maxx cartridge delivers around 200 puffs.

Number of puffs depends on your puff duration, in lab tests we have tested on 3 seconds puffs and a fully charged Vype eStick Maxx fully-charged battery delivers around 190 puffs. This is based on simulated puffing at a set puffing regime. The Vype eStick Maxx battery longevity over time would depend on your personal vaping behaviour and your Vype eStick Maxx battery charging patterns.

Replacement will depend on your usage patterns. The Vype eStick Maxx battery should last for about 300 full charge/discharge cycles. This equates to approximately 9 months based on 1 charge a day. After this period the Vype eStick Maxx device can still be used but it may require charging more frequently.

Vype eStick Maxx device are about 80% charged when they leave factory, but this charge depletes over time when not in use. We recommend you fully charge your Vype eStick Maxx device before first use.

It’s time to change your cartridge when:

  • Your Vype eStick Maxx stops producing vapour
  • You notice deterioration in the taste or quality of the vapour

If your Vype eStick Maxx stops producing vapour and the cartridge is not yet empty, check your battery is fully charged.

Vype eStick Maxx e-Liquids made in the UK.

Each Vype eStick Maxx Cartridge holds 0.9 ml e-liquid.

The Vype Vype eStick Maxx starter kits will have x 2 Vype Vype eStick Maxx cartridge and the Vype eStick Maxx refill pack contains x 3 Vype eStick Maxx cartridges.

Easy to switch and you can change the flavor before you finish the cartridge and insert a new Vype eStick Maxx cartridge.

Pharmaceutical grade Vegetable Glycerol (VG), Propylene glycol (PG), Nicotine, and carefully selected and tested food grade flavourings formulated specifically for the Vype eStick Maxx device.

All our flavour ingredients have been evaluated to know if they may cause an allergic reaction. Part of the consumer safety evaluation for all our Vype products is to check all available evidence to ensure the risk of any allergic reactions from the use of Vype products is very low. However, even if Vype e-liquids will not result in allergic reactions in the vast majority of people, some people can be very sensitive to some compounds. We therefore let consumers know if any such ingredients are included in the formulation, even if at levels as low as 0.1%, so consumers who know themselves to be sensitive can choose not to use that product. For the current Vype eStick Maxx range, only Cool Spearmint contains such a flavour ingredient, which is why the product labelling says: “Contains Menthone. May produce an allergy.

a)Is the device activating upon puffing? When the device is turned on, a white LED will illuminate at the end of the battery
b)Visually check that the contacts are clean (contacts in battery unit and contacts in the cartridge)
c)Visually check that the contacts are not blocked
d)Change to a new cartridge (to see if the original cartridge is faulty)
e)If none of the above work, please consult the Vype Customer Care line.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

All Lithium-Ion batteries lose a very small amount of charge every day, but this should not be noticeable to a consumer if your Vype eStick Maxx is not used for several days.

Your Vype eStick Maxx is designed and developed the in the UK and Asia and manufactured in Asia.

You should not leave your battery charging overnight. Only use approved charging accessories with your Vype eStick Maxx, and if in doubt please consult the Vype Customer Care line.

Yes, the Battery unit, Cartridge, USB charger and Vype wall/car chargers are compliant to WEEE and CE regulations. All EMC, Safety and ROHS testing has been independently conducted.

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